Requirements

This topic provides basic requirements for the MiCollab Client product. For additional details, refer to the Mitel MiCollab Client Administrator Guide available on the Mitel Document Center Web site.

Server Requirements

The MiCollab Client Service resides as either a stand-alone application on a Mitel Standard Linux (MSL)-approved hardware platform or an integrated application in the MiCollab. There are three options for the MiCollab Client Service component:
  • Purchase an approved MSL hardware platform, download, install, and configure the required MSL operating system and MiCollab Client Service blade on site.
  • Purchase the MiCollab Server Appliance, which includes the pre-installed MSL operating system and MiCollab Client Service software blade on an approved hardware platform. This option requires minimal on-site configuration. Note that for MiCollab Client 5.0, the MiCollab Client Service Appliance is no longer available for purchase. You can upgrade to MiCollab Client 5.0 with the MiCollab Client Service Appliance in place, but be aware that support for the MiCollab Client Service Appliance is nearing end-of-life.
  • Purchase and install the Virtual MiCollab Client software package to run on a VMware-approved hardware platform.
The information below lists the server requirements:
Component Requirement Version
Hardware Platform An approved Mitel Standard Linux (MSL) hardware platform.  
Operating System Mitel Standard Linux (MSL) Latest released version
Virtualization VMWare® ESXi™ Refer to the Virtual Deployment Solutions Guide
VMWare vSphere™
Software Blade MiCollab Client Service Latest version
Note: Virtualization: For information about installing and configuring VMware ESXi on the hardware platform, refer to the VMware documentation supplied with the product.

Communication Platforms Requirements

To use MiCollab Client , users must be configured with a desk phone, softphone, or both on one of the following Mitel communication platforms and versions:

  • MiVoice Business v4.2 or later (5.0 SP2 is required for SIP softphone)

  • MiVoice Office 250 v3.2 or later (5.1 is required for SIP softphone)

  • MiVoice Office 400 v4.2 SP2 or later

  • MiVoice 5000 v6.1 SP2 or later

  • MiVoice MX-ONE v6.1 SP1 or later

  • MiVoice 400 v4.1 or later

When deployed in a MiCollab environment, MiCollab Client can be integrated with MiVoice 5000 6.1 SP2 or later and MiVoice MX-ONE Release 6.0 SP2 or later. Refer to the MiCollab Installation Guide for more information.

MiCollab Client Requirements

The MiCollab Client Desktop Client provides the full suite of MiCollab Client features. To install and use the MiCollab Client Desktop Client, users must have a computer that meets the documented computer requirements .
Component Requirement Version
Central Processing Unit (CPU) Dual Core, 1.6 GHz minimum
Hard Disk Space 100 MB free hard disk space
Random Access Memory (RAM)

2 GB minimum

(4 GB or more recommended)
Network Interface Card (NIC)

10/100/1000 Mbps full duplex required

(100 Mbps full duplex recommended)
Sound Card Full Duplex
Digital Media Player Windows Media® Player 6 or later
Operating system (OS) Microsoft Windows 7

Professional/ Enterprise/Ultimate

32 or 64-bit
Microsoft Windows 8, 8.1

Desktop mode only

32 or 64-bit
Microsoft Windows 10
Microsoft Office Application(s) Office 365
Thin Clients

Citrix XenApp 6.0, 6.5, 7.5, 7.6, 7.8, or 7.11

VMware View – 4.6, 5.0 (5.0 onwards supports MiCollab Client Softphone), 5.1, 5.5, or 6.5
Remote Desktop Services (formerly Windows Terminal Services) v6.1 (Installed as part of Windows Server 2008 R2)
Microsoft Add-on Microsoft .NET ™ Framework 4.0, 4.5

* The thin client environment does not support the embedded softphone and video call feature.

To use the MiCollab Client embedded softphone, a USB headset or handset is required.

Supported USB handsets include:

  • VoipVoice® Cyberphone 654

Supported USB headsets include (see MiCollab Client Engineering Guidelines for a complete list of Plantronics supported headsets):

  • Jabra® GN 2000 USB

  • Jabra GN 2100 USB

  • Plantronics® CS50-USB

  • Plantronics Blackwire C610

Note: Supported Headsets and Handsets were tested with the MiCollab Client product. However, there are known limitations:

Volume adjustments made on a Plantronics headset during an active call are not reflected in the active call window.

Jabra GN 2000, 2100 and Plantronics Blackwire C610: Mute button is not functional even if configured.

Jabra GN 2000: While on an active call, the Audio does not automatically recover if the headset is unplugged and plugged back in.

Note: Effective in MiCollab Client 6.0 SP2, when selecting Plantronics headsets under Softphone Settings (Desktop Client configuration), some functionality are pre-defined: Call Answer, Call End, Mute and Unmute.
MiCollab Client interoperates with the following software:
  • Supported Personal Information Managers
    The following Personal Information Managers (PIMs) are supported for use with MiCollab Client :

    • Act! 2008 & 2011

    • Lotus Notes R8.0, R8.5 , 8.5.2 and 9.0

    • Outlook 2007, 2010 (32-bit & 64), 2013 (32-bit & 64),2016(32 and 64 bit)

    • Google Calendar and contact integration

  • Supported Instant Messaging Applications

    The following Instant Message (IM) clients are supported for use with MiCollab Client :

    • MiVoice Skype for Business, Lync 2010, 2013

MiCollab Client integrates with Google (Calendar and Contacts) or Microsoft Exchange Server.

MiVoice for Skype for Business is an application that integrates with Skype for Business and allows Skype for Business users to use Mitel telephony features through its feature rich MiCollab Client infrastructure.

The MiCollab Client Web Portal provides remote access to a subset of MiCollab Client features from one of the following supported Web browsers :

  • Microsoft Edge 20

  • Microsoft® Internet Explorer® (IE) 9, 10, or 11 (see note for IE9)

  • Mozilla® Firefox®

  • Apple® Safari 9.0 or later

  • Google Chrome 46 or later

Note: IE9 users could use the Google Chrome Frame plug-in to get real-time data and have chat, presence and call control functionality. However, the plug-in will no longer be updated and supported effective Jan 2014. The plug-in will continue to work if you already have it installed otherwise upgrade to IE10 or later to get all the functionality.

MiCollab for Mobile for Android is a stand-alone client that users install on their Android mobile phones. The client provides automatic Dynamic Status updates based on the user's current location. Location options include GPS and Bluetooth. In addition, the client provides access to call logs, messages, and Corporate Contacts.

MiCollab for Mobile for iPhone

MiCollab for Mobile for iPhone client application provides Dynamic Status updates based on time and GPS location. In addition, MiCollab for Mobile provides an integrated environment in which you can communicate with corporate contacts, and access and manage visual voice mail and call history.

When integrated with MiCollab Client , MiCollab Audio, Web and Video Conferencing (formerly known as Audio and Web Conferencing - AWC) provides users with conferencing, chat, annotation, document transfer, desktop and application sharing, and other collaboration features in real time. Collaboration is a licensed feature and must be purchased for MiCollab Client .

MiCollab UC-Client (previously known as MiCollab Mobile) is still available.
Note: Refer to the MiCollab Client Engineering Guidelines for supported versions.